PREMIO Computer, Inc. Troubleshooting Guide : Video Card

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Last revised:
08/17/1999

PREMIO Troubleshooting Guide
Video Card

Jump to the self-diagnostic flowchart, or select the specific problem you're having with your video card:

I'm getting no video.
My display is all scrambled (refresh rate set incorrectly).
My display looks fuzzy or blurry.
I can't change my desktop resolution and/or color depth.

I'M GETTING NO VIDEO
1. Make sure your monitor is turned on first and working properly. If you have another system, test the monitor on the other system to make sure the monitor is functioning.
2. If you're getting power to both the system and monitor, but still get no video, but you're hearing three short beeps from the system, then your video may be loose or defective.
3. Open up the system and reseat the video card. If that does not fix the problem, then try the video card on another system. If you still get no video on another system, then you need to replace the video card.

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MY DISPLAY IS ALL SCRAMBLED (REFRESH RATE SET INCORRECTLY)
1. Most likely this is because the refresh rate of your video card is set too high for your monitor. If your display is OK when you're booting up the system, before you get into the Windows 9x/NT desktop, then you need to change your card's refresh rate.
2. To do this, keep hitting the F8 key when Windows 9x starts to get into the Startup Menu. Then select SAFE MODE from there.
3. Once you're in safe mode, right click on an empty area of the desktop to bring up the desktop menu and select Properties. Then select the Settings tab and click on the Advanced button at the bottom.
4. Click on the Adapter tab and you should see a Refresh rate setting at the bottom. Change it to 70Hz, 72Hz, or Adapter Default and restart your system.

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MY DISPLAY LOOKS FUZZY OR BLURRY
1. This may be caused by an incorrect refresh rate set on your video card. See the question above.
2. Try adjusting the brightness and contrast settings on your monitor. Setting the brightness too high on some monitors will make text appear blurry.
3. If the problem still persists, then you may have a defective monitor.

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I CAN'T CHANGE MY DESKTOP RESOLUTION OR COLOR DEPTH
1. If you're stuck at 640x480 by 16 colors, then you haven't installed your video card drivers, or the drivers are installed incorrectly.
2. To see which video driver you have currently installed, right click on My Computer and select Properties. Then click on the Device Manager tab and double click on Display Adapter. If the entry reads "Standard VGA" then you need to install the drivers for your particular video card.
3. To do so, locate your video card's CD and put it into your CD-ROM drive. Most CD will then auto start and prompt you for the driver installation. If you're having difficulties with the installation procedure, please contact the video card manufacturer or
PREMIO product support for assistance.

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SELF-DIAGNOSTIC FLOWCHART
Begin at the circle START symbol, and follow the flowchart below to troubleshoot your problem. Remember to click on the GREEN boxes for more detailed instructions!

Video Card Troubleshooting Flowchart

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MAKE SURE VIDEO CARD IS SEATED PROPERLY
1. If you turned on your system and you get no video, but you do hear three beeps, then most likely your video card is not seated properly in the PCI or AGP slot.
2. To correct this problem, turn off your system and remove the cover. Locate your video card and reseat it. If it's a PCI video card, try moving it to a different PCI slot.
3. With the cover off, power on the system and see if the video comes up now. If it works, then put the cover back on. If you still get not video or three beeps, try the video in another system, if possible.

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CHECK VIDEO CARD
1. If you have another system, try the video card in that system first.
2. If the video card still does not work, then you may have a bad video card.

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ADJUST MONITOR'S BRIGHTNESS / CONTRAST SETTINGS
1. On some monitors, if the brightness is set too high, text on the monitor will appear blurry or fuzzy.
2. Likewise, the contrast setting will have an impact on the text's appearance. Consult your monitor's manual to try different brightness/contrast settings, until the text on the screen looks sharp.

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CHECK VIDEO CARD'S REFRESH RATE SETTING
1. If the display on your monitor looks OK when you first power up the system, but appear scrambled when you get into the Windows 9x desktop, then your video card's refresh rate may be set incorrectly.
2. To do this, keep hitting the F8 key when Windows 9x starts to get into the Startup Menu. Then select SAFE MODE from there.
3. Once you're in safe mode, right click on an empty area of the desktop to bring up the desktop menu and select Properties. Then select the Settings tab and click on the Advanced button at the bottom.
4. Click on the Adapter tab and you should see a Refresh rate setting at the bottom. Change it to 70Hz, 72Hz, or Adapter Default and restart your system.

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CHECK VIDEO CARD'S DRIVER INSTALLATION
1. If you're stuck at 640x480 by 16 colors, then you haven't installed your video card drivers, or the drivers are installed incorrectly.
2. To see which video driver you have currently installed, right click on My Computer and select Properties. Then click on the Device Manager tab and double click on Display Adapter. If the entry reads "Standard VGA" then you need to install the drivers for your particular video card.
3. To do so, locate your video card's CD and put it into your CD-ROM drive. Most CD will then auto start and prompt you for the driver installation. If you're having difficulties with the installation procedure, please contact the video card manufacturer or
PREMIO product support for assistance.

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