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virtual edge
10/12/1998
CD-ROM (IDE)
Jump to the self-diagnostic flowchart, or select the specific problem you're having with your CD-ROM/DVD-ROM drive:
 |
I can't see the drive in My Computer |
|
The drive can't read my data CD |
|
I can't play music CD |
|
The eject button does not work |
|
The drive is not getting power |
I CAN'T SEE THE DRIVE IN MY COMPUTER
THE DRIVE CAN'T READ MY DATA CD
I CAN'T PLAY MUSIC CD
THE EJECT BUTTON DOES NOT WORK
THE DRIVE IS NOT GETTING POWER
SELF-DIAGNOSTIC FLOWCHART
CHECK CABLE AND POWER CONNECTOR
CHECK DEVICE MANAGER AND REGISTRY SETTING
REPLACE DATA CD AND RETRY
1. First check if your drive is detected by the system BIOS at startup. The
drive is usually configured as a secondary master drive.
2. If it doesn't show up in the BIOS, then you have to
check the cable and power connector.
3. For Windows 9x, go to Device Manager by clicking on START /
Settings / Control Panel / System / Device Manager.
4. Double click on Hard Disk Controller. If you see a yellow ! point
next to the primary and/or secondary IDE controller, then you may be in
DOS compatibility mode. See the Windows 98 FAQ on how to get out of DOS
compatibility mode.
1. Try a different data CD first. If you have another system with a
CD-ROM drive, verify that the CD is readable on that system. Try inserting
your Windows 95/98 CD-ROM.
2. If you're trying to read a CD-R ("burned or copied" CD), make sure
the disc is clean and not scratched.
3. Some CD-ROM drives may have problems reading a copied CD; it depends
on how the CD-R was created.
1. By default, Windows autoplays any music CD you insert into the drive.
2. If it does not autoplay, go to My Computer and double click on
the CD drive icon.
3. You should see a window with icons that reads TRACK01, 02, etc.
Double click on one of those track to launch the CD Player.
4. If the CD Player starts and the track is being play, but you hear
no sound from your speakers, or the sound is only coming from one speaker, then
you need to check the CD-ROM audio cable.
1. If eject button does not function, then you have to
check the cable and power connector.
2. If everything is connected properly and the eject button still does
not work, then you may have a defective drive.
1. Check the cable and power connector.
Top of page
Begin at the circle START symbol, and follow the flowchart below to troubleshoot your problem. Remember to click
on the GREEN boxes for more detailed instructions!
Top of page
1. Before opening the system, make sure it is powered off with the
power cord unplugged.
2. Eliminate static discharge by first touching the back of the power
supply unit.
3. Once the case cover is removed, locate the CD-ROM drive. There are
two connections to the drive itself: the power connector and the IDE CD-ROM
cable. Make sure both of those items are secure.
4. Also, make sure the IDE cable connector to the system board is
also secure.
5. If the BIOS still does not detect the CD-ROM, try replacing the
IDE CD-ROM cable.
1. Go to Device Manager by right clicking on Your Computer, selecting
Properties, and select the Device Manager tab.
2. Double click on Hard Disk Controller. If you see a yellow ! point
next to the Primary or Secondary IDE controller, then your system is in
DOS compatibility mode; once you are in this mode, you will not be able to
detect the CD-ROM drive.
3. To get out of DOS compatibility mode, you need to run REGEDIT. Do
this by clicking on START / Run... and type in REGEDIT.
4. Go to HKEY_LOCAL_MACHINE / System / CurrentControlSet / Service /
VxD/ IOS. On the right hand panel, under the NAME column, highlight the
value "NoIDE" and hit the DELETE key to remove it.
5. Exit REGEDIT and restart your system.
1. Try another data CD-ROM disc. A good disc to try is the Microsoft
Windows 95/98 CD that came with your system.
2. If the drive still cannot read the CD, then you may have a defective
drive.
