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Last revised:
02/22/2000

Frequently Asked Questions
PREMIO Telesto3DP FAQ / BIOS / Drivers

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PREMIO Telesto3DP
Specifications
BIOS Questions
Hardware Questions
Operating System Specific Questions
BIOS History
Jumper Settings and System Diagram
Drivers & Software

Specifications

Processor / Chipset
  • Intel Celeron (socket 370 366/400/433/466/500/533MHz)
  • Intel 440ZX AGPset

    Memory

  • Two DIMM sockets
  • Maximum of 256MB

    Slots

  • Two PCI 2.1 busmastering slots

    Features

  • Wakeup on LAN (WuLAN) support
  • Wakeup on modem ring support
  • Award flash BIOS w/ ACPI/APM/PnP
  • Able to boot from IDE CD-ROM

    Dimension

  • LPX form factor
  • 22.3cm(L)x25.0cm(W)x4 layers PCB
  • Chassis: 12.5"L x 14.25"D x 3.5"H
    		• Integrated Devices
  • ATI Rage XL AGP (4MB SGRAM) video
  • Optional soft-DVD player
  • Creative Labs ES1373 PCI audio
  • Intel 82559 10/100Mbps network

    I/O Ports

  • Two USB ports
  • One ECP/EPP LPT/parallel port
  • Two COM/serial port
  • Two UltraDMA/33 IDE/ATAPI channels
  • One FDD connector (1Mbps)
  • PS/2 keyboard and mouse connectors
  • One RJ-45 network connector
  • One speaker connector
  • Digital Flat Panel (DFP) at 1024x768 max

    Certifications

  • Microsoft 9x/NT Logo (pending)
  • Novell YES (pending)
  • NSTL Year 2000 compliant
  • ISO 9002 certified

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    BIOS Questions

    How do I get into the BIOS setup?

  • Keep hitting the DELETE key during the system memory count.

    Do you have a BIOS history file that includes the problem(s) fixed for each revision of the BIOS?

  • Yes, click here for the file.

    How do I update or flash my BIOS?

  • Updated BIOS are available on our FTP site.

    I can't flash my BIOS; it hangs after I enter the BIOS filename.

  • If you have any USB peripherals plugged in, unplug them first and try flashing the BIOS.
  • Reconnect the USB devices after the flashing the BIOS.

    I'm running Windows 9x and plug & play doesn't seem to work.

  • Go into the BIOS's PCI/PnP Configuration and enable the PnP OS option.

    I need to allocate a specific IRQ (interrupt request) and/or DMA channel for an ISA card.

  • Go into the BIOS's PCI/PnP Configuration and set Resource Controlled By from Auto to Manual.
  • A list of IRQs and DMA channels will appear; set the required IRQ number from PCI/PnP to Legacy/ISA.

    How do I clear the CMOS? How do I clear the BIOS password?

  • Power off your system, move JBAT1 to 2-3 and leave it there for 2 or 3 seconds.
  • Move JBAT1 back to 1-2 and power up your system.
  • Refer to the system board diagram for the location of JBAT1 (it's right next to the onboard battery).

    I have flashed my BIOS, but now I get no video!

  • Try clearing your CMOS (see above).
  • Make sure you've flashed it using the correct BIOS for your system board; flashing a wrong BIOS will render the board inoperable.

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    Hardware Questions

    What is the maximum resolution of the digital LCD panel?

  • It is 1024x768 at 8 bit, 16 bit, 24 bit, and 32 bit color depth.

    What is the maximum resolution for a CRT monitor?

  • The video card itself is able to display the following resolutions:
  • 1600x1200x8-bit colors
  • 1600x1200x16-bit colors
  • 1280x1024x24-bit colors
  • 1154x864x32-bit colors
  • But it depends if your monitor is capable of displaying those resolutions as well.

    I can't set the resolution on my CRT above 1024x768.

  • If you have the LCD connected, you will always be limited to 1024x768.
  • Disconnect the LCD if you want to run at a resolution higher than 1024x768.

    I'm using the CRT with the LCD DISCONNECTED, and I have set my CRT to be 1600x1200. I powered off the system and reconnected the LCD, and it came up at 640x480.

  • This is normal. If your set your CRT resolution above 1024x768 and then reconnect the LCD, the system will default to the lowest resolution (640x480).
  • You can then change it to 1024x768 if you wish.

    How do I configure the system so that it'll automatically power on after power loss?

  • Open the J5 jumper, which controls the power on mode.
  • Refer to system board diagram for the location of the J5 jumper.

    How do I enable the IR (infrared) connector?

  • The IR device ONLY WORKS WITH WINDOWS 98; it does NOT work with Windows 95 or NT!
  • Double click on the small red IR icon IR icon (located in the lower right hand corner next to the clock).
  • Click on the Options tab and check the "Enable infrared communication" checkbox; click on the OK button.

    I've enabled the IR sensor, but now I'm hearing a continuous beeping sound from my speakers.

  • Double click on the Ensoniq volume control panel and MUTE the LINE setting.

    I'm having trouble transferring data between the PC my and IR device.

  • Find out the maximum transfer speed of your IR device. Most digital cameras are limited to 38.4K
  • Double click on the small red IR icon IR icon (located in the lower right hand corner next to the clock), and click on the Options tab.
  • Check the "Limit Connection speed to:" box and use the dropdown menu to select the maximum speed.
  • Click on the OK button and try transferring the data again.

    How do I disable the onboard Creative Labs ES1373 PCI sound?

  • Keep hitting the DELETE key at bootup to go into the Award BIOS setup menu.
  • Go to Integrated Peripherals and set Onboard Sound to disabled.

    How do I disable the onboard network adapter?

  • Move the JLAN1 jumper from 1-2 to 2-3.
  • Refer to system board diagram for the location of the JLAN1 jumper.

    Can I upgrade to more than 4MB SGAM video memory?

  • No, the Telesto3DP video memory is fixed at 4MB SGRAM.

    I've turned the system on, but I'm getting no power (i.e., power supply fan does not spin).

  • Make sure the cable from the case's power switch is connected properly to the board's power on jumper; refer to the motherboard manual.
  • Try reseating the ATX power connector to the motherboard.
  • Disconnect all the power connectors to your HDD, FDD, CD-ROM, etc. then try powering the system up.
  • Try replacing the ATX power supply.

    I have two USB ports in the back, how do I enable them?

  • Windows NT 4.0 currently do not support USB.
  • Windows 98/98SE comes with native USB drivers.
  • Windows 95 (version 950B/950C only!) can enable the USB ports by getting the Microsoft USB driver and Intel USB INF update.

    Can I use just one DIMM?

  • Yes, the system board will work with one DIMM.

    What is the Telesto3DP maximum memory capacity?

  • 256MB: Using two 128MB SDRAM DIMMs.

    What kind of DIMMs should I use?

  • The Telesto3DP system only accepts unbuffered, tin leads, 3.3V SDRAM DIMM only.

    I have a PnP soundcard and PnP modem, but I'm getting conflicts.

  • It's recommended that you let the modem take COM2 (2F8h/IRQ3); see the question below.
  • And set the soundcard at 220h/IRQ5/DMA1, if possible.
  • Also, try adding the card in one at all time; put the soundcard in first, let 95 detect it, then add the modem.

    I have a plug and play modem, how do I setup it for COM2 in Windows 95?

  • Disable serial port 2 in the BIOS and remove the COM2 port, if present, in Windows 95's Device Manager.

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    Operating System Specific Questions

    Do you have a troubleshooting guide for Windows 98?

  • Yes, we do; please see PREMIO PC Windows 98 Troubleshooting Guide.

    Can I use the CRT and LCD for multimonitor support in Windows 98?

  • No, you can have simultaneous display, but not multimonitor support.
  • Multimonitor requires two or more video card to be present in a system.
  • The Telesto3DP only comes with a single onboard ATI Rage XL video.

    How do I enable both the CRT and LCD in Windows 98?

  • Click here to see the steps.

    Do you have a troubleshooting guide for Windows NT 4.0?

  • Yes, we do; please see PREMIO Windows NT 4.0 Troubleshooting Guide.

    How do I enable both the CRT and LCD in Windows NT 4.0?

  • Click here to see the steps.

    I'm using the LCD at 800x600, but there's an one inch black border on all four sides of the LCD.

  • You need to enable scaling for the LCD.
  • Click here to see the steps.

    How do I set the screen resolution to 1024x768 in Windows NT 4.0?

  • Go to Control Panel / Display and select the ATI Displays tab at the top.
  • Then click on the MONITOR button and set the Maximum Resolution to 1024x768.

    Award BIOS History

    Version 3.2B1 - beta release 12/03/1999

  • Fixed: Support for IDE HDDs >=40GB in size.

    Version 3.1 - official release 10/18/1999

  • Fixed: ATA-66 IDE HDDs being detected as UDMA 4; now shows the correct mode of UDMA 2.
  • Fixed: Screen goes black or scrambled video when changing a DOS window to FULL SCREEN mode.

    Version 3.0 - official release 07/07/1999

  • Initial release.

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    Jumper Settings & System Board Diagram

    System Board Diagram
    Telesto3DP System Board Diagram
    The system board diagram is not drawn to scale. See     table below for jumper description.

    Jumper Description
    JumperFunction
    SW1Processor setting (see below)
    JLAN1Enable/disable onboard LAN: 1-2: enabled; 2-3: disabled
    CPUFANCPU fan connector
    JBAT1Clear CMOS; 2-3: default; 1-2: clear CMOS/password
    JRMS1Remote power on/off switch
    JWOL1Wake up on LAN connector
    JMDM1Wake up on modem connector
    JKBKeyboard power: 1-2: default setting
    MDM_INModem in (modem with internal voice usage)
    AUX_INAUX in (DVD decoder usage)
    CD_INCD in
    J5Power on mode: open=instant power on mode; closed=power on by switch (default)
    JP3Reserved: closed

    Processor Settings
    ProcessorSW1 - 1,2,3,4
    Celeron/366on, off, off, off
    Celeron/400off, on, on, on
    Celeron/433off, off, on, on
    Celeron/466off, on, off, on
    Celeron/500autodetect
    Celeron/533autodetect

    For the Celeron/500 or higher processor, there's no need to set the SW1 switch; the system BIOS will autodetect the CPU and set the speed accordingly.

    Front Chassis Connectors/LEDs
    Front Chassis Connectors/LEDs

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    Drivers & Software

  • ATI Rage XL AGP 2X video [9x 6.2MB] [NT 4.0 2.7MB]
  • Intel 10/100Mbps network adapter [All Operating Systems 936K]
  • Creative Labs ES1373 PCI audio [9x 14MB] [NT 14MB]

    Always extract all files/drivers with the -D switch (extract with subdirectories)!

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