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Last revised:
04/06/1999

PREMIO's Windows NT 4.0
Troubleshooting Guide

To make any changes, make sure you're logon to NT as the administrator! Otherwise, you may not have sufficient right to make any modification(s).

Select your Windows NT 4.0 question or topic:

Ooops! I'm using Windows 95!
Ooops! I'm using Windows 98!
Installation
Networking/Modem
Video/Display/Multimedia
Miscellaneous
Other Resources

INSTALLATION
Is it possible to install NT by booting from the NT CD-ROM disc?

  • Yes, the NT CD-ROM is bootable. If you have an IDE CD-ROM, go into the BIOS. For AMI BIOS, set the first boot device to CD-ROM, or the boot sequence to CD-ROM,C,A for Award BIOS.
  • If you're using a SCSI controller, then it is recommended that you do the installation by using the three NT floppy disks (see below).

    I have a SCSI HDD and an IDE CD-ROM drive; I'm booting from the CD-ROM to install NT; but NT cannot find my SCSI HDD even though I've loaded the SCSI drives correctly.

  • Try booting from the NT setup disks, instead of booting directly off the CD-ROM drive.
  • For some configurations, booting off an IDE CD-ROM and installing to a SCSI drive will not work properly.

    How do I create the set of NT installation disks?

  • You need access to a system with a CD-ROM or DVD-ROM drive.
  • Have three formatted disks ready, then insert the NT CD-ROM disc. Go to the C: prompt, and then go to [CD drive]\i386.
  • And type "winnt /ox" (without the double quotes) to create the set of disks.

    How do I change the SID (security ID)?

  • Use NewSID 3.02.
  • Click here for more info about NT's SID, and why you may want to change it.

    I've installed NT with one CPU; I've since added a second CPU; how do I get the system to recognize the second CPU without reinstalling NT?

  • You need to update NT's HAL (hardware abstraction layer) from uniprocessor to multiprocessor.
  • To do this, you need Microsoft NT's Resource Utilities CD. There is a tool in the Utilties that will update a single processor HAL to a multi-processor HAL.
  • Click here to download the UPTOMP (Uni to Multi processor) utility.

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    NETWORKING / MODEM
    What's the easiest way to install an ISA plug and play modem in NT?

  • Go into the BIOS setup and make sure Plug and Play is DISABLED. Also, disable COM2 or serial port B in the BIOS.
  • Set your modem to plug and play mode.
  • Logon to NT and go to Control Panel / Modem and let NT autodetect the modem.
  • If you wish, you can use the Windows 9x driver INF file in NT.

    I keep getting an event error that says, "not enough server storage space."

  • If you've installed the network card driver after installing Service Pack 3 (SP3), then you may get this error.
  • Reinstall SP3 again to fix this problem; this problem is documented on Microsoft's support site as article ID Q151427.

    I have a network card that's autodetected by NT, but it's not working.

  • If the network card came with specific NT driver, then use it instead of using the default NT driver.
  • Especially if you have a 3Com or Intel PCI network card; always use the manufacturer's driver instead of the default NT network driver.

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    VIDEO / DISPLAY / MULTIMEDIA
    I have an ATI AGP video card, and I can't select the proper refresh rate for my resolution.

  • You may have this problem with some monitors if you're using the latest ATI NT driver (build 5.1.118).
  • This problem is documented on ATI's support site as INFO-BASE #2996.
  • One workaround is to use the previous NT driver (build 5.0.113), which you can download here.

    I have an ESS-based soundcard; how do I install the NT driver?

  • Make sure plug and play is disabled in your BIOS.
  • Then go to Control Panel / Multimedia / Devices / Add. Select "Unlisted or Updated Driver" and insert the ESS NT driver floppy disk.
  • Click here to go the soundcard driver page.

    I have a Creative Labs Soundblaster Vibra 16X soundcard (CT4170), and I can't install it with the default NT Creative Labs drivers.

  • The CT4170 has a new chipset that is not supported by the NT default Creative Labs drivers.
  • Read the README.TXT file on the CT4170 driver CD in \winntdrv\english. It has detailed NT installation instructions. Or you can download the CT4170 NT drivers (729K) here.

    I have an ATI AGP based video card, and I can't install the ATI drivers.

  • Service Pack 3 or higher is required to install the ATI AGP NT drivers.
  • Click here to get Service Pack 3 (18MB).

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    MISCELLANEOUS
    I have the Microsoft Press Training and Reference Suite preloaded, along with Windows NT, on my system; why didn't I get a CD-ROM disc for it?

  • The training suite is provided to you free of charge on all PREMIO systems with Windows NT 4.0 workstation preloaded on it. PREMIO will not provide the CD-ROM.
  • If you are concern about the legality of pre-installing the suite, PREMIO have a letter of agreement from Microsoft.

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    OTHER RESOURCES
    I've read through the entire list but nothing seems to match my problem, are there any other resources on the web that can help me? Sure, try the following links:

  • Microsoft Support Site
  • Windows NT FAQ - Tons of useful info!
  • System Internals - Lots of useful utilities for NT

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