The agent (see picture on right) itself is installed onto every PREMIO system preloaded with Windows 98, NT, or 2000 sold after April 1, 2000. The agent comes with a unique self-healing capability. This allows the end user to fix his or her problem without having to connect to the internet. Obviously, if the end user is having problems with the modem or network, then he can't connect to the internet for support in the first place.

The agent's main function is to protect the major software components of a system. For example, the network or dial-up networking (DUN) is protected by default. This way, if either of those two components are broken, the end user can simply click on the Quick Fix Wizard button and restore them back to their working condition. In addition, major applications such as Microsoft Internet Explorer or Microsoft Office 2000 are protected as well. For example, if Microsoft Word 2000 stops working for whatever reason, the end user can click on the Quick Fix Wizard and the agent will walk him or her through the steps of repairing Microsoft Word 2000, without having to reinstall Microsoft Office 2000 from scratch. The agent allows end user to fix their problems without having to call technical support.

For complex problems that the agent cannot fix or resolve, the end user can click on the Jump to eSupport Portal button. This will connect their system to PREMIO's eSupport Portal for further technical assistance.

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