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Last revised:
05/18/2000

Frequently Asked Questions
PREMIO 820S (6301) FAQ / BIOS / Drivers

Which section do you wish to go to?

PREMIO Apollo MT 820S
Specifications
Updated AMI BIOS and History
System Board Diagram/Jumper Settings
Processor Settings
Drivers / Software / Manual
BIOS Questions
Hardware Questions
Operating System Specific Questions

Specifications

Processor / Chipset
  • Intel Pentium II 350, 400, 450MHz
  • Intel Pentium III 450, 500, 500E, 550, 550E, 600, 600E, 650, 667, 700, 733, 800, 800B, 866, 933MHz, or 1GHz
  • Intel 820 chipset

    Memory

  • Three DIMM sockets (SDRAM)
  • Maximum of 512MB (two registered 256MB)
  • Non-ECC SDRAM only

    Slots

  • Five PCI 2.1 busmastering slots
  • One ISA slot
  • One shared ISA/PCI slot
  • One AMR (audio modem riser) slot
  • One AGP 2X/4X slot

    Features

  • Wakeup on LAN (WuLAN) support
  • Wakeup on modem ring support
  • AMI flash BIOS w/ ACPI/APM/PnP
    		• Integrated Devices
  • ADI SoundMAX audio

    I/O Ports

  • Two USB ports
  • One ECP/EPP LPT/parallel port
  • Two COM/serial ports (DB9)
  • One IrDA connector for SIR
  • Two UltraDMA/66 IDE/ATAPI channels
  • One FDD connector (1Mbps)
  • PS/2 keyboard and mouse connectors

    Certifications

  • NSTL Year 2000 compliant
  • Novell YES Tested and Approved
  • ISO 9002 certified

    Dimension

  • ATX form factor
  • 30.5cm x 21.0cm

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    BIOS Questions

    How do I get into the BIOS setup?

  • Keep hitting the DELETE key during the system memory count.

    Do you have a BIOS history file that includes the problem(s) fixed for each revision of the BIOS?

  • Yes, click here for the file.

    How do I update or flash my BIOS?

  • Updated BIOS are available on our FTP site.

    How do I clear the CMOS? How do I clear the BIOS password?

  • Power off your system, move JBAT1 (see system board diagram) to 2-3 and leave it there for 2 or 3 seconds.
  • Move JBAT1 back to 1-2 and power up your system.

    I have flashed my BIOS, but now I get no video!

  • Try clearing your CMOS (see above).
  • Make sure you've flashed the BIOS using the correct BIOS for your system board; flashing the wrong BIOS will render the board inoperable.

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    Hardware Questions

    I have an IDE LS-120 floppy drive; how do I configure it in the BIOS?

  • If you do not have a regular 3.5" 1.44MB floppy drive installed, then go into the BIOS, Standard CMOS Setup, and set "Floppy Drive A:" to Not Installed.
  • Next, also in Standard CMOS Setup, you need to set the drive type to FLOPTICAL. For example, if the LS-120 drive is installed on the secondary IDE channel as a slave device, then set the Sec Slave option in the BIOS to FLOPTICAL.

    I've just changed my processor and now I get no video when I turn on the system.

  • You need to set the CPU Ratio to the lowest setting of 2X.
  • Do this by putting a jumper on JP3; see system board diagram below.

    I'm trying to install a Celeron processor, but I'm getting no video.

  • The Intel 820 chipset does not support 66MHz front side bus.
  • If you want to use a Celeron, make sure its FSB is 100MHz.

    How do I install an AMR soft modem?

  • Go into the BIOS and select the Peripheral Setup menu.
  • Make sure the Onboard AC'97 modem option is set to enabled.
  • Then follow the AMR manufacturer's instructions to install the driver.

    How do I disable the onboard audio?

  • Go into the BIOS and select the Peripheral Setup menu.
  • Make sure the Onboard audio option is set to DISABLED.

    How do I enable the UltraDMA/66 IDE support?

  • You need an IDE HDD that is UltraDMA/66 compliant.
  • In addition, make sure the IDE cable (40 pin, 80 conduct) you're using is also UltraDMA/66 compliant.

    My HDD is not UltraDMA/66, can I still use it?

  • Yes, the onboard IDE controller is downwardly compatible with PIO, DMA, or UltraDMA/33 HDDs.

    I've turned the system on, but I'm getting no power (i.e., power supply fan does not spin).

  • Make sure the cable from the case's power switch is connected properly to the board's power on jumper; refer to the motherboard manual.
  • Try reseating the ATX power connector to the motherboard.
  • Disconnect all the power connectors to your HDD, FDD, CD-ROM, etc. then try powering the system up.
  • Try replacing the ATX power supply.

    I have two USB ports in the back, how do I enable them?

  • Windows NT 4.0 currently do not support USB.
  • Windows 98 or Windows 2000 comes with native USB drivers.

    What kind of DIMMs should I use?

  • The motherboard only accepts PC100, unbuffered, 3.3V SDRAM DIMM ONLY!

    Do I need to use PC133 SDRAM DIMM?

  • No, the SDRAM bus (the bus between the memory and the i820 chipset) is always 100MHz.
  • The front side bus or host bus (the bus between the i820 chipset and the processor) runs at either 100MHz or 133MHz, depending on which CPU you have installed.

    Can I use just one DIMM?

  • Yes, but make sure the DIMM is installed in DIMM slot 1.

    What is the system's maximum memory capacity?

  • It is 512MB using two registered 256MB DIMMs.

    Does the system support ECC memory?

  • No, you cannot use ECC SDRAM with the system board. Use only non-ECC SDRAM, otherwise you may get system memory errors with ECC SDRAM.

    Can I use all three DIMM slots?

  • Yes, but you need to follow the rules below.

    I am installing more than one DIMM, what rules do I need to follow?

  • For two double-sided (DS) DIMMs: Install the larger DIMM in DIMM slot 1; install the second DS DIMM in either DIMM slot 2 or 3.
  • For three double-sided (DS) DIMMs: The system board does NOT support three DS DIMMs, even though there are three DIMM slot present; DIMM slot 2 and 3 is actually a shared DIMM slot.
  • For three DIMMs (one DS DIMM and two single-sided (SS) DIMM): Install the
  • For three DIMMs (one DS DIMM and two single-sided (SS) DIMM): Install the DS DIMM in DIMM slot 1; install the other two SS DIMM in DIMM slot 2 and 3.
  • For three SS DIMMs: Install the largest SS DIMM in DIMM slot 1, follow by next largest one in DIMM slot 2, and the last SS DIMM in DIMM slot 3.

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    Operating System Specific Questions

    I have an Unknown Device in Device Manager under Windows 9x.

  • You need to run the Intel 820 INF Update (3.9MB).
  • Then run Intel Security Update (1.8MB).

    Do you have a troubleshooting guide for Windows 98/98SE?

  • Yes, we do; please see PREMIO Windows 98/98SE Troubleshooting Guide.

    Do you have a troubleshooting guide for Windows 2000?

  • Yes, we do; please see PREMIO Windows 2000 Troubleshooting Guide.

    Do you have a troubleshooting guide for Windows NT 4.0?

  • Yes, we do; please see PREMIO Windows NT 4.0 Troubleshooting Guide.

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    AMI BIOS History

    Version 1.3B2 - beta release 04/19/2000

  • Added: BIOS display for Pentium III 866, 933, and 1000MHz.

    Version 1.2B5 - beta release 03/08/2000

  • Fixed: cannot find floppy disk drive when onboard audio is disabled

    Version 1.1 - released 12/30/1999

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    System Board Diagram/Picture and Jumper Settings

    System Board Diagram
    PREMIO 820S System Board Diagram
    System board diagram is not drawn to scale.

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    System Board Picture
    PREMIO 802S small picture
    Click on system board for a larger view.

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    Jumper Descriptions
    JumperFunction
    SW1Overclocking - closed: default or open: set 100MHz to 133MHz
    SW266MHz FSB CPU - closed: default or open: Run 66MHz at 100MHz
    J5Chassis intrusion switch (optional)
    J6Infra-red module connector
    J7PC Speaker: 2-3: default or 1-2: to onboard audio
    J13Temperature Probe (optional) for AGP video or chipset
    JP2System Error Reset - closed: no reboot or open: reboot on error
    JP3CPU Ratio Safe Mode - open: default or closed: set CPU ratio to 2X
    JP4Onboard audio - 1-2: enabled or 2-3: disabled
    JSTRSuspend to RAM: closed: enabled or open: disabled
    JRMS1Power on/off switch connector
    JBAT1Clear CMOS; 1-2: default; 2-3: clear CMOS/password
    CPUFANCPU fan connector
    PSFANPower supply fan connector
    SYSFANSystem chassis fan connector
    JFP1Front panel connector block (see below)
    JGS1Power saving switch connector
    JGL1Power saving LED connector
    JWOL1Wakeup on LAN connector
    JMDM1Wakeup on modem connector
    MODEM_INModem voice in connector
    AUX_INAuxiliary in connector (DVD addon card)
    CD_INCD music connector
    JKBV1Keyboard power: 2-3: default; 1-2: enable keyboard power function

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    Processor Settings
    There are no physical jumpers or DIP switches to set for the processor speed; it is set in the BIOS using the following CPU ratio selection (see the table below).

    To get into the BIOS, keep hitting the DELETE key during the memory count screen. Then go into the Hardware Monitor setup. Two options control the speed of the CPU: CPU Ratio Selection and CPU Host Clock (MHz). For most processors, you should set CPU Host Clock (MHz) to Auto; the BIOS will auto detect the CPU host clock as 100MHz or 133MHz. All you need to do is set the CPU Ratio Selection accordingly.

    If you set the CPU Ratio Selection too high, then you must close JP3 to set it back to 2X, so you can get back into the BIOS.

    Processor CPU Host Clock (MHz) CPU Ratio Selection
    Intel Pentium II/350 100MHz 3.5x
    Intel Pentium II/400 100MHz 4.0x
    Intel Pentium III/450 100MHz 4.5x
    Intel Pentium III/500 100MHz 5.0x
    Intel Pentium III/550 100MHz 5.5x
    Intel Pentium III/600 100MHz 6.0x
    Intel Pentium III/600B 133MHz 4.5x
    Intel Pentium III/500E 100MHz 5.0x
    Intel Pentium III/550E 100MHz 5.5x
    Intel Pentium III/600E 100MHz 6.0x
    Intel Pentium III/650 100MHz 6.5x
    Intel Pentium III/700 100MHz 7.0x
    Intel Pentium III/750 100MHz 7.5x
    Intel Pentium III/800 100MHz 8.0x
    Intel Pentium III/533 133MHz 4.0x
    Intel Pentium III/600EB 133MHz 4.5x
    Intel Pentium III/667 133MHz 5.0x
    Intel Pentium III/733 133MHz 5.5x
    Intel Pentium III/800B 133MHz 6.0x
    Intel Pentium III/866 133MHz 6.5x
    Intel Pentium III/933 133MHz 7.0x
    Intel Pentium III/1000 133MHz 7.5x

    Note that the E designation means it is a "Coppermine" CPU, while the B designation means the CPU host bus is 133MHz.

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    Front Panel Connector Block (JFP1)
    PREMIO CS1 Front Panel Connector Block
    For the keyboard lock jumper, putting a jumper on it will lock the keyboard; so it should be open by default. If the HDD LED, power LED, or speaker doesn't work, try reversing the connector.

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    Back I/O Connectors
    Back I/O Connectors
    Don't mix up the PS/2 mouse and keyboard connector, otherwise your keyboard may not work properly. It's highly recommended that you use powered speakers for the onboard sound.

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    Drivers / Software / Manual

  • ADI SoundMAX audio [95 3.1MB] [98 3.1MB] [NT 3.5MB]
  • Intel 820 INF (Device Manager) Update for Windows 9x - 3.9MB
  • Intel Security Update for Windows 9x - 1.8MB
  • System Board Manual (PDF - requires Adobe Acrobat) - 451K
  • Adobe Acrobat 4.0 Reader for 9x/NT - 5.3MB

    Always extract all files/drivers with the -D switch (extract with subdirectories)!

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